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FAQ

Frequently Asked Questions

Quick answers about bidding, payments, pickups and more.

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Bidding and Deals

Can I cancel a bid after placing it?
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How does bidding work?
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Why was I outbid?
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Can I cancel a bid?
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Can I raise my max bid?
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Why is someone else leading at the same price I bid?
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What does bidding per unit mean?
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How was I outbid by less than the bid increment?
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Getting Started - Bidder

How do I sign up to bid?
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What should I check before I bid?
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Why do I need a card on file?
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What should I check before I bid?
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Can I see items in person before I bid?
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What do item conditions mean?
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How do I read an item listing?
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What's the best way to search?
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How do I find closed auctions?
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How to sell

What does as-is, where-is mean?
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What is a starting bid?
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Can a seller bid on their own items?
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What is the item fee?
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Where do I pick up my items?
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Payments and Invoices

When is my card charged?
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What if my invoice is over $2,000?
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Why did my payment decline?
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How do I change my card?
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What is the buyer's premium?
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What is a special fee?
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How do I read my invoice?
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How do I get a receipt?
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Why was I charged sales tax?
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I'm tax exempt. What do I do?
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What happens if I don't pay?
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Winning and Pickup

I won. What now?
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What is my checkout code?
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Can someone else pick up my items?
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What if I miss my pickup?
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Is shipping available?
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Are all sales final?
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What if my item is damaged or not as described?
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Your Account

How does my dashboard work?
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How do I watch an item or auction?
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How do I follow a seller?
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How do I set up my alerts?
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Why am I not getting emails?
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I forgot my password. What do I do?
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How do I change my email?
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Why is my bidder account disabled?
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How do I close my account?
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How do I contact a seller?
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How do I contact Equip-Bid?
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More Questions

What is extended bidding?
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